Our policy does not include refunds, nor returns. We only offer exchange or refund in exceptional cases.

 

Exceptions

Exchanges (if applicable)

·        We offer product exchange if you receive an incorrect or defect item.

·        Prior to any action, we must examine the incorrect or defect item through sharing some images & video showing the items you received on Customer service  WhatsApp number 00201112828003

·        To complete your exchange, we require a receipt or proof of purchase and your item must be not used & kept in its initial packaging.

·        Any incorrect or defect item must be declared no more than 72 hours after delivery. 

·        If all conditions are met, your item can be exchanged or refunded and you will receive a replacement with the item you initially purchased or a refund once we receive the incorrect or defect item.

·        You are required to send back the incorrect or defect item to complete the exchange or refund.

If you would like to check whether your item is eligible for exchange or refund, kindly contact us on WhatsApp Customer service Number: 00201112828003